Refund policy

Thank you for shopping with us! While we do not offer refunds, we want to ensure you love your purchase. We gladly offer an exchange policy under the specific conditions outlined below.

1. Eligibility for Exchange

An item can only be exchanged if:

  • It is unworn, unwashed, and the original tags are fully intact.

  • The item was purchased at full price (items bought on sale or at a discount cannot be exchanged).

  • It is a standard item (customized sizes or colors cannot be returned or exchanged).

2. Valid Reasons for Exchange

  • Damage or Defects: If you receive a damaged item, you must inform us with proof (such as a clear photo or video) within 5 days of receiving your package to qualify for a replacement.

  • Size Adjustments: Items can be exchanged if they do not fit. Please refer to our size charts thoroughly before ordering, as customers must bear all shipping costs for size-related exchanges.

  • Note on Color: Minor color variations may occur due to studio lighting, professional editing, or individual screen settings. We cannot accept exchanges based on color variations.

3. Delivery & Handling Precaution

  • Do not accept any package that appears damaged, opened, or unsealed at the time of delivery.

  • If an unsealed package is accepted, we cannot be held responsible for any subsequent theft, loss, or missing items, and no replacement will be issued.

  • Product Care: We are not responsible for any damage resulting from a failure to follow the care instructions clearly stated on our website.

4. Shipping Fees

  • Our Mistake: If the item was damaged or if we sent an incorrect order, we will cover all return shipping charges.

  • Size Changes: For size-related exchanges, the customer is responsible for all associated shipping costs.

How to Request an Exchange

  1. Contact Us: Send a direct message to our Instagram page with your order details and a photo/video of the damage or size issue.

  2. Return the Item: Once our team reviews and approves your request, we will provide you with the return shipping address.

  3. Processing: We will dispatch your replacement article as soon as we receive and inspect the returned item.

  4. Timeline: Please allow 5 to 7 working days for your new item to arrive after we have received the original product.